Having trouble accessing your account? Follow the step-by-step instructions below for help!
In this article:
Password Reset
You can reset your password at any time by entering your username, then selecting the forgot password? link on the Bamboo Health login screen, at https://my.patientping.com.
- Visit https://my.patientping.com and enter your username (email address).
- Hit continue to visit the login page, then select Forgot Password
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Create a new password that meets all the requirements, then click Submit.
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Within the email, select click here, or copy and paste the full link into your browser to reset your password.
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Once you press Submit, an email will be sent to you from support@bamboohealth.com with the subject Reset your password.
Account Unlock
Your account can be temporarily locked for either of the following reasons:
- You’ve entered your password incorrectly too many times
- You try to sign in after 180 days of inactivity
Regardless of the reason, we'll send you an email prompting you to reset your password by following the steps below:
- Bamboo Health will send you an email with the subject line Unlock your account from support@bamboohealth.com
- Within the email, select click here, or copy and paste the full link into your browser to reset your password.
- Create a new password that meets all the requirements, then click Submit
Expired Password
As a security precaution, Bamboo Health requires you to update your password every 90 days. You can reset your expired password by following the instructions below:
- Visit https://my.patientping.com and enter your username (email address).
- Hit continue to visit the login page, then select Forgot Password
- Once you press Submit, an email will be sent to you from support@bamboohealth.com, with the subject Reset your password.
- Within the email, select click here, or copy and paste the full link into your browser to reset your password.
- Create a new password that meets all the requirements, then click Submit.
Disable Account
If you need to deactivate a user account, please contact us by clicking the submit a ticket button at the top of this screen so we can make the appropriate changes for you.
Please note that this help center requires a sign in, and that your sign in is different from your application login. For more information see the following How-To article: How to use the Spotlights Help Center
I Can't Reset my Password
Having trouble with updating your password? Try these quick troubleshooting steps!
- Clearing the cookies and the cache of your browser. Here’s a quick guide on how to do that in each main browser.
- Trying a different browser.
If you continue to have trouble accessing your Pings account, please do not hesitate to reach out to us by clicking the submit a ticket button at the top of this screen.
Please note that this help center requires a sign in, and that your sign in is different from your application login. For more information see the following How-To article: How to use the Spotlights Help Center